Terms. Clearly organised.

Terms and Conditions

Terms for the Provision of Advertising, Marketing and Media Services by INZERTNÍ NOVINY

I. Operator

The INZERTNÍ NOVINY project and the services governed by these Terms and Conditions are operated and provided by TRIU ONE, s.r.o.

Company ID (IČ): 198 74 979
Registered office: Příčná 1892/4, 110 00 Prague 1, Czech Republic
Email: info@inzertninoviny.in
Website: inzertninoviny.in

These Terms and Conditions govern the respective rights and obligations of the Operator and persons ordering its paid services. They apply except to the extent that specific service terms have been agreed otherwise in writing and insofar as they do not conflict with mandatory legal provisions.

II. Definitions

III. Scope and Nature of Services

The Operator provides advertising, marketing and media services, particularly through its network of managed Facebook groups, websites and other agreed online communication channels.

The scope of each Service follows from the current offer, price list, confirmed Order or individual written agreement. The contractual obligation is to perform the agreed advertising or media activity, not to achieve a particular commercial outcome.

Occasional non-business advertising in Facebook groups remains free of charge under the rules of the relevant groups. These Terms and Conditions primarily govern paid Services; membership of a group does not, in itself, constitute an order for a paid Service.

IV. Services Offered and Order of Precedence

The Operator offers, in particular, Standard Advertising, Premium Advertising, TOP Advertising, optional additional Services, posting on behalf of the Customer, pinned posts, media space, graphic design and advertising campaigns.

For any individual Order, the details in the Order Confirmation are decisive, including the number and selection of groups, agreed duration, price and expressly ordered extras. An individual written agreement takes precedence over the general offer and these Terms and Conditions to the extent of expressly agreed differences.

The Facebook Group Rules, Complaints Procedure and Privacy Policy are separate documents. Their provisions apply according to the nature of the particular relationship and cannot restrict a Consumer's statutory rights.

V. Orders and Formation of Contract

Before submitting an Order, the Customer selects the required Services and checks the entered details, selected groups, duration of promotion, additional Services and total price. By submitting the Order, the Customer expresses the intention to enter into a contract on the stated terms.

The contractual relationship is established when the Operator confirms the Order. Confirmation may be generated and sent by the automated ordering system. The Operator sends the Customer an Order summary and payment instructions to the email address provided in the Order.

Acknowledgement of an Order does not constitute confirmation of payment. An Order is regarded as paid only once receipt of the relevant payment has actually been verified.

The Customer is responsible for the accuracy of contact, identification and billing details and must report any error without undue delay.

Before confirming an Order, the Operator may request additional information or decline the Order for objective operational, technical, legal or capacity-related reasons. The Operator will notify the Customer of the refusal and settle any payment already received for an unprovided Service without undue delay.

VI. Service Prices

Prices are determined by the current offer displayed at the time of ordering or by an individual written quotation. The binding price, including applicable taxes and supplements, is set out in the summary and confirmation of the particular Order.

Additional Services, such as pinning a post or arranging its publication by the Operator, are provided only if included in the confirmed Order or another written agreement.

Discounts and preferential offers apply only on the terms expressly stated in the current offer or Order Confirmation. The Operator is not required to offer individual discounts or retrospectively change an already confirmed price.

Changes to the price list do not apply retrospectively to contracts already concluded unless the parties agree otherwise in writing.

VII. Payment, Due Dates and Documents

The Service price is payable in advance unless otherwise agreed in writing. The payment method, amount, due date and payment identifiers are specified in the Order Confirmation or payment instructions.

For a bank transfer, the Customer must use the correct variable symbol or other required payment identifier. Payment is made when the relevant amount is credited to the Operator's account; merely submitting a payment instruction is insufficient.

The Operator is not required to commence a Service before full payment of the agreed price. If payment is not made on time, the Operator may ask the Customer to remedy the situation, change a commencement date that has not yet been confirmed, or cancel the Order after a reasonable additional period. This does not affect the Customer's statutory rights.

Payment documents and invoices are issued in accordance with applicable law and sent to the email address supplied by the Customer. A document confirming payment is not issued merely because an Order has been received.

VIII. Commencement, Duration and Completion of Services

A Service begins after the agreed conditions have been satisfied, in particular payment, delivery of usable Materials and, where relevant, approval of the content. The specific start date and duration follow from the confirmed Order or subsequent written agreement.

An agreed period may, for example, be seven days or one month; the particular confirmed offer is decisive. Individually agreed campaign dates take precedence.

If a Service is scheduled to start on a particular day and the Customer fails to deliver Materials, provide necessary cooperation or pay on time, the Operator is not responsible for a delay caused by that failure. A new date will be determined according to the Operator's availability and the nature of the Order.

The Service ends when the agreed period expires. Repeated publication of posts during one paid period does not, in itself, create an automatically renewing subscription. A new period or recurring invoicing arises only under an express agreement.

IX. Standard, Premium and TOP Advertising

Standard Advertising

Standard Advertising is intended for ordinary business promotion in the Facebook groups covered by the Order. Unless publication on the Customer's behalf has been ordered, the Customer submits their own post and the Operator reviews it under the rules of the relevant group.

Premium Advertising

Premium Advertising is intended primarily for strongly commercial sectors or types of offers for which the Operator regulates the volume of similar posts. The Operator classifies an offer according to its content and the terms published in advance. If it becomes apparent before performance that the selected package does not correspond to the nature of the offer, the Customer will be informed of options for amending the Order and any price difference.

TOP Advertising

TOP Advertising consists of placing agreed advertising content in the cover image of a selected Facebook group for an agreed period. The placement must respect the technical parameters and capabilities of the Meta Platform. Specific design, scope and timing are governed by the confirmed Order.

X. Posting Frequency and Post Approval

A business advertising post may be published no more than once per day in each selected group, unless otherwise agreed in writing. Repeated publication of the same or a similar post on the same day may be treated as spam and a breach of the group's rules.

Publication is subject to the INZERTNÍ NOVINY Facebook Group Rules, applicable law and Meta's rules. A post may be rejected if it does not meet the agreed or mandatory requirements. Depending on the nature of the defect, the Operator will give the Customer a reasonable opportunity to correct the Materials.

Where the Service is properly available but the Customer chooses not to use it, unused daily posting opportunities cannot automatically be carried forward to other days or used to extend the agreed period. This does not apply if the inability to use the Service results from the Operator's breach of duty or if the law provides otherwise.

XI. Posting on Behalf of the Customer and Additional Services

Regular posting on behalf of the Customer is provided only to the extent specified in the confirmed Order. The Operator chooses the technical and organisational method of publication so that it corresponds to the agreed scope and the Platform's rules.

A pinned post is time-limited highlighting in the relevant group, typically in its Featured section, if supported by Facebook's current functionality. The precise implementation and duration correspond to the Order.

The ordered Service does not automatically include graphic editing, drafting new copy, video production, translation, publication in additional groups or other work beyond the agreed scope. Such Services are charged separately unless expressly included in the confirmed offer.

XII. Materials, Cooperation and Approval of Creative Work

The Customer must deliver Materials on time, in usable quality and the agreed format, with sufficient information. The Customer is responsible for their truthfulness, accuracy, completeness and legality.

If the Materials are unsuitable, the Operator may request additions or changes. The time needed to remedy shortcomings does not constitute a delay attributable to the Operator.

Where a Service includes creating graphics, advertising copy or another creative work, the scope of deliverables, number of revisions and approval deadline are governed by the particular offer. Changes to the brief beyond the agreed scope may be charged after the Customer's prior approval.

The Customer must review the submitted deliverable and communicate any substantive comments within a reasonable time. Approval of a design does not release the Operator from liability for defects for which it is responsible under applicable law.

XIII. Copyright and Permission to Use Materials

The Customer represents that they hold the necessary rights to use the supplied text, photographs, logos, music, videos, trademarks and other Materials, and that their use does not infringe third-party rights.

The Customer grants the Operator a non-exclusive right to use the supplied Materials to the extent needed to perform and document the agreed Service, including necessary technical adaptations and publication on the agreed channels.

If the Operator creates a new copyright-protected work as part of a Service, the Customer's licence is governed by the written agreement. Unless its scope is expressly specified, once the full price has been paid the Customer receives a non-exclusive right to use the delivered work for the purpose for which it was created, to an extent customary for the nature of the assignment. Rights to third-party materials and elements remain unaffected.

XIV. Right to Reject or Suspend Non-Compliant Content

The Operator may reject, suspend or remove content that conflicts with applicable law, Meta's rules, the rules of its groups, third-party rights or the agreed nature of the Service.

Where possible and appropriate, the Operator will inform the Customer of the reason and allow the issue to be remedied. Manifestly unlawful, fraudulent or otherwise seriously problematic content may be acted upon without prior notice.

If the Customer commits a material breach of the contract and fails to remedy it within a reasonable period provided, the Operator may withdraw from the contract or terminate the Service in accordance with the law. Financial settlement will take into account actual performance, legitimate costs and any demonstrable claims of the parties; the Consumer's statutory rights remain unaffected.

XV. Changes and Outages Affecting Meta

The Operator does not control Facebook's or other external platforms' algorithms, technical availability, rules or operations. Changes to those platforms may affect the form, placement, timing or availability of the agreed advertising space.

Where an obstacle beyond the Operator's control arises, the Operator will inform the Customer without undue delay and, as circumstances permit, offer technically reasonable substitute performance, postponement or another mutually agreed solution.

If the agreed Service cannot be delivered because of an objective obstacle and no adequate substitute can be provided, the undelivered portion will be financially settled under the contract and applicable law. This provision does not exclude the Operator's liability for its own breach of duty.

XVI. Advertising Reach and Results

The Operator guarantees only those Service parameters that have been expressly agreed and that the Operator can realistically control. It does not guarantee a particular reach, number of impressions, reactions, clicks, enquiries, orders or amount of revenue, unless a particular measurable outcome has been expressly contracted as part of the Service.

Membership, traffic and reach figures are provided for information and may change over time. Advertising results depend, among other factors, on the content of the offer, the target audience and the operation of the Meta Platform.

XVII. Amendments and Cancellation Requested by the Customer

After confirmation, the scope, groups, dates or other essential parameters of an Order can be changed only by agreement between the parties. A change may affect price and delivery dates; the Operator may not impose additional charges unilaterally without the Customer's prior approval.

The Customer may request cancellation before the Service begins. For Orders placed in the course of business, the parties will agree on financial settlement taking into account costs already reasonably and demonstrably incurred and work already completed. If performance has already taken place, the actual extent of that performance will be considered. If nothing has been delivered and no legitimate costs or other claims have arisen, the Operator will return the payment received.

Where a Consumer exercises a statutory right of withdrawal, only the provisions of the following section and applicable law apply. No cancellation term may restrict that right.

XVIII. Special Consumer Rights and Withdrawal from Contract

Where the Customer is a Consumer and the contract was entered into remotely, the Consumer generally has the right to withdraw from a contract for Services within 14 days of its conclusion, unless the law provides otherwise in the circumstances. Withdrawal may be sent as an unequivocal statement to info@inzertninoviny.in or to the Operator's registered office. The Consumer may use the model form provided after these Terms and Conditions but is not required to do so.

If the Service is to begin before the withdrawal period ends, the Operator will first obtain the Consumer's express request to commence and provide all information required by law. If the Consumer subsequently validly withdraws after partial performance, they pay a proportionate part of the price only where permitted by law. Once the Service has been fully performed, the right of withdrawal may cease if the statutory conditions are met, including the required prior express consent or request and appropriate notice.

The Operator will return funds within the statutory period, generally no later than 14 days after withdrawal, by the same payment method used by the Consumer, unless the parties agree to another method at no additional cost to the Consumer.

A Consumer's right cannot be excluded merely by stating that the advertising Service is paid, time-limited or prepaid. Consumer-specific rules do not apply to a person acting in connection with their business when placing the Order.

XIX. Complaints and Rights Arising from Defective Performance

The Operator is responsible for providing the Service within the agreed scope and with appropriate professional care. The Customer may complain, in particular, that the Service was not provided, that it ran for less than the agreed period, that advertising was placed incorrectly or that another demonstrable discrepancy exists in relation to the confirmed Order.

A complaint may be submitted by email to info@inzertninoviny.in. It is advisable to include the Order number, a description of the defect, when it was discovered and the requested resolution. The Operator may request necessary cooperation but may not make the exercise of statutory rights conditional on disproportionate formalities.

Depending on the nature of the defect, remedies may include correction, reasonable substitute performance, a price reduction or withdrawal from the contract under the applicable statutory conditions.

A Consumer's complaint will be handled without undue delay, generally within 30 days of submission unless the Consumer agrees to a longer period with the Operator; where the law establishes a special regime for a particular type of performance, that regime applies. The Consumer will receive confirmation of submission and resolution as required by law.

The separate INZERTNÍ NOVINY Complaints Procedure sets out further details. Mandatory Customer rights prevail in the event of a conflict with these Terms and Conditions or applicable law.

XX. Liability of the Parties

The Customer is responsible for the truthfulness and legality of supplied Materials, for holding the necessary rights to use them and for their own conduct in Facebook groups. The Operator's approval of a post does not release the Customer from liability for infringement of third-party rights caused by defective Materials supplied by the Customer.

The Operator is liable for breaches of its contractual and statutory obligations to the extent provided by applicable law. It is not liable for independent commercial dealings between the Customer and persons responding to the advertising, or for advertising outcomes that were not contractually guaranteed.

In business-to-business relationships, the Operator's liability for foreseeable financial loss caused by an ordinary contractual breach is limited, insofar as legally permitted, to the price of the particular affected Service. This limitation does not apply to loss caused intentionally or by gross negligence, to injury to a person's natural rights, or where the law does not permit limitation. Consumers' statutory rights remain unaffected.

XXI. Communication and Delivery of Notices

The primary communication channel for Orders, amendments, complaints and other contractual matters is info@inzertninoviny.in, unless another address is expressly notified for a particular purpose.

The Customer must provide a working email address and notify the Operator of any changes. The Operator sends Order Confirmations, payment instructions and related notices electronically.

A requirement for written communication does not exclude a legally effective act in another form where mandatory legal provisions allow it.

XXII. Personal Data and Confidentiality

The Operator processes personal data as necessary for accepting and performing Orders, communication, invoicing, compliance with legal obligations and other legitimate purposes described to Customers in its separate Privacy Policy.

The parties will treat non-public commercial and technical information obtained during their cooperation with reasonable confidentiality, except for publicly available information or disclosures required by law or necessary to perform the contract.

XXIII. Suspension and Early Termination of Services

The Operator may proportionately suspend a Service if the Customer fails to pay, does not supply necessary Materials, repeatedly breaches group rules or provides content giving rise to reasonable suspicion of unlawful conduct.

Unless immediate action is needed to prevent harm or breach of law, the Operator will notify the Customer of the issue and give a reasonable opportunity to rectify it. In the event of a material breach, the Service may be terminated in accordance with applicable law.

The Operator may not retain the entire price of a Service it has failed to provide without an adequate legal basis. The extent of any financial settlement depends on performance actually delivered, fault, reasonable costs and statutory claims of the parties.

XXIV. Alternative Dispute Resolution for Consumers

If a dispute arising from a contract for Services cannot be resolved directly with the Operator, a Consumer may apply for out-of-court resolution of the consumer dispute to the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic; email: adr@coi.gov.cz; website: coi.gov.cz/informace-o-adr/.

This option applies to consumer disputes for which the Czech Trade Inspection Authority has jurisdiction. The right to bring a claim before a court remains unaffected.

XXV. Final Provisions

Legal relationships are governed by the laws of the Czech Republic. This does not prejudice any mandatory provisions of law applicable to Consumers' contracts.

If any provision of these Terms and Conditions becomes invalid or unenforceable, the remaining provisions are not automatically affected, provided they are capable of operating independently.

The Operator may update these Terms and Conditions. The new version applies to Orders concluded after its effective date; it applies to previously concluded contracts only where permitted by law or agreed by the parties.

The current version is published on the INZERTNÍ NOVINY website. Previous versions in force when a particular contract was concluded remain relevant to determining the rights and duties arising from that contract.

Effective date of the new version: to be completed upon approval and publication.

Appendix – Model Consumer Withdrawal Form

This model may be used only by a Customer who has a statutory right to withdraw from the contract. Use of the form is optional.

Addressee: TRIU ONE, s.r.o., Příčná 1892/4, 110 00 Prague 1, Czech Republic
Email: info@inzertninoviny.in

I hereby give notice that I withdraw from the contract for the provision of the following INZERTNÍ NOVINY Service:

Service name and Order number: ................................................
Order date: ................................................
Consumer's full name: ................................................
Consumer's address: ................................................
Date: ................................................
Signature (only if submitted on paper): ................................................